Frequently Asked Questions
Everything you need to know about shopping with Zinco Home
What is the typical delivery timeframe for my order?
Standard shipping usually takes between 3 to 7 business days. For larger furniture items, our specialized delivery team will contact you to schedule a convenient time slot.
What is your return policy for home decor and furniture?
We offer a 14-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are non-refundable.
Do you offer assembly services for large furniture items?
Yes, we provide professional assembly services for an additional fee. You can select the assembly option at checkout or contact our customer service team to add it to your existing order.
What payment methods do you accept?
Zinco accepts all major credit cards (Visa, MasterCard, American Express), Apple Pay, and local payment gateways. We also offer 'Buy Now, Pay Later' installment plans through our partners.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier's website to monitor your package in real-time.
Are your products covered by a warranty?
Most of our furniture items come with a 1-year limited warranty covering manufacturing defects. Specific warranty details can be found on individual product pages.